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Office hoursMonday to Friday, 9 a.m. to 5 p.m., by appointment450 661-3595Email the officeFR (version française)
Virginie DufourMNA for Mille-Îles

Services for citizens

A file is stuck? We step in.

The office does not replace the ministry. It makes sure your file is seen by the right person, and that you get an answer. It is free and confidential.

How it works

  1. Step 1

    Contact us

    By phone or by email, with your file number if you have one.

  2. Step 2

    Review of your needs

    Written consent allows the office to discuss your file on your behalf.

  3. Step 3

    Follow-up by the office

    With the ministry or agency, to get an update on your file.

  4. Step 4

    We get back to you

    With the answer, or with the next step if the file is not settled.

The agencies the office can intervene with

  • Office municipal d’habitation de Laval / Société d’habitation du QuébecSocial housing and housing programs.Housing
  • Last-resort financial assistance (social assistance)Social assistance, social solidarity, employment services.Income and retirement
  • Hydro-QuébecElectricity bills, payment arrangements, outages or connections.Housing
  • Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST)Workplace accidents, labour standards, unpaid wages, harassment.Work
  • Société de l’assurance automobile du Québec (SAAQ)Driver’s licences, vehicle registration, compensation.Transportation
  • Tribunal administratif du logementLeases, rent, disputes between tenants and landlords.Housing
  • Santé Québec LavalHospitals, CLSCs, home care and social services in Laval.Health
  • Régie de l’assurance maladie du Québec (RAMQ)Health insurance card, prescription drug insurance.Health
  • Guichet d’accès à un médecin de familleRegistration to get a family doctor.Health
  • Revenu QuébecTaxes, notices of assessment, tax credits, support payments.Income and retirement
  • Retraite QuébecFamily allowance, the Québec Pension Plan, public sector pension plans.Income and retirement
  • Direction de l’état civilBirth, marriage and death certificates, change of name.Documents
  • Centre de services scolaire de LavalLaval public schools, enrolment, school transportation.Education
  • Other Québec government ministries and agenciesNot on the list? Call anyway, the office will point you in the right direction.Other

The City, Québec or Ottawa: who handles it?

The office of a Member of the National Assembly handles matters under the Québec government. For everything else, here is who to contact. If in doubt, call: we will point you in the right direction.

Municipal

City of Laval, 311

Snow removal, garbage collection, potholes, parks, building permits, property taxes, streetlights, traffic lights, etc.

This office

Government of Québec

Health, social housing, social assistance, driver’s licences, the Québec Pension Plan, civil status records, schools.

Contact us
Federal

Your federal MP

Angelo Iacono, MP for Alfred-Pellan

Passports, Employment Insurance, immigration, Old Age Security, federal income tax.

Is your file on the list?

Call 450 661-3595, or request a meeting online.

Contact usCall the office